On the login page, please enter your email address and create a password of your choice, then click 'SIGN UP'.
2.Products & Fit
Not sure what size I need to order?
If you're not sure what size to buy, we suggest using the measurements of an item you own and comparing them to stats in our size chart to find the best fit.
Here is our size chart: Size Chart
If you still can't choose, you can contact us by email or customer service.
How do I know if an item is in stock?
Generally, if our website indicates that it is out of stock, it means that the arrival time cannot be determined when or whether it can be restocked.
But we are very concerned about every request of customers, we would love to customize the size of the product you need, the production time needs to be extended to 7-10 days. If you want to customize, you can contact us anytime.
3.Payment
What payment methods do you accept?
We accept Visa / American Express / Shop Pay / Maestro / Master / Apple Pay / Google pay / IDEA / Bancontact If you have any questions, please feel free to contact us at support@FootwearYiume.com.
4.Return & Exchange
How do I return&exchange this shoes?
We've made returns easy. If you would like to return an item for any reason, we gladly accept returns within 30 days after you have received the last package of your order.
Simply visit our returns page to get started! (Start Return & Exchange)
When will I see the refund on my credit card?
Once your refund request has been applied, it will take 3 - 5 days to process the refund for the bank if your original payment method is credit card. If you do not receive your refund within this time frame, please kindly contact our customer service.
Can I cancel or edit my order once it’s been placed?
Please email customer service for assistance, and please note that you have the option to cancel/edit your order before shipping or before your package is picked up from our store.
So does FootwearYiume pay the shipping on returns from the U.S or does the customer?
Yiume will provide a return label for free. Please check your email after the return or exchange is approved. If you do not receive it, please pay attention to check your spam mailbox.
5.Shipping
Do you ship internationally?
Yes, international orders are processed within 24 hours of receiving, it usually arrives between 8-10 business days from the shipped date for standard shipping. Details can be checked at Shipping & Delivery.
My order says it was delivered but wasn’t where is it?
Occasionally, packages are marked ‘delivered' before they’re dropped off. In the meantime, please look around the surrounding area or contact your neighbors in case it was misdelivered. If it was not, please let us know so we may also escalate this with USPS/FedEx.
What shipping methods are available, and how much does it cost?
We offer:
We offer free standard shipping on orders over $98 USD (Worldwide), and free express shipping on orders over $200 USD (US Only).
Our domestic shipping options for all 50 U.S. states and 18 other countries around the world are listed below:
Standard Shipping: Delivery in 8-12 business days ($9 USD)
Express Shipping: Delivery in 3-7 business days ($18 USD)
3 Days Shipping: Delivery in 2-3 business days (from $30 USD)
Our standard shipping carriers are automatically chosen from USPS, FedEx, UPS, DHL, or OnTrac. You will receive a tracking number as soon as your order ships from our warehouse so you can see what carrier will deliver your order.
How long will the order take to arrive?
We typically ship within 1-2 business days. Please refer to our Shipping Information to determine the specific delivery timeframe for your items. Keep in mind that international destinations may have varying delivery times.
How can I track an order?
When the order is shipped, we will send an email with the order number to your email address. You can track your order through the order number. If you have any questions, please contact us at service@yiumefootwear.com
6.Discount
Where can I get a discount?
We offer an exclusive 10% off discount for new email subscribers.Scroll down to the bottom of our website, enter your email to subscribe, and then reach out to our customer support team at service@yiumefootwear.com
to claim your 10% off discount.
How do I use my Gift Card or Coupon code？
On the checkout page, the order summary is displayed on the right-hand side. Below the order summary section, locate the 'Promo Application' text, and then input your coupon code into the provided blank field.
Why isn’t my coupon code working?
Please check for the following potential issues:
-Ensure that your coupon code has not expired.
-Please remember to use it on the specified date; for instance, the membership discount applies only on membership day.
-Some codes may have limitations on specific products or total order amounts.
If you have any inquiries or encounter difficulties, please feel free to contact us at service@yiumefootwear.com